Cloches
Thank you for shopping with Alitex x Claverton. Please see our Return Policy below to ensure that you have an efficient return experience with us.
Return Eligibility
You may return your Cloche within 14 days of receiving your order, providing that the following conditions are met:
- Condition: The Cloche must be undamaged, unused and returned in its original packaging. If it shows signs of wear, it may not be eligible for return.
- Packaging: The Cloche must be returned in its original packaging and must include all parts and instructions.
- Proof of Purchase: A valid proof of purchase is compulsory for all returns. This can be your order number or receipt.
- Return shipping: Unless the product is faulty, you are responsible for the cost and handling of returns.
Non- Returnable Items:
We cannot accept returns, including:
- Used cloches: Cloches that have been used in any way will not be an acceptable return
- Damaged or missing parts: If damaged during set up, the cloche cannot be returned, unless however the Cloche is defective or damaged upon arrival.
Return Process:
In order to initiate a return for your Cloche, follow the following steps:
- Contact:
- Email: [email protected]
- Phone: 01730 826900
- Prepare for return: Carefully repack the cloche in the original packaging. Ensure all parts, including the instruction manual, are included.
- Return shipping: Unless the Cloche is defective or damaged, you are responsible for return shipping fees.
Damaged or Defective Cloches:
If your order arrives damaged or missing parts, we will resolve the issue. Please follow these steps:
- Inspect on arrival: When receiving your order, carefully inspect your Cloche for missing contents or damage
- Report the problem: Contact us within 14 days with your order number and photos of damage. We will then review the problem and resolve it efficiently
- Return order for damaged items: If the Cloche is damaged, we will provide a prepaid return label and cover any costs of return delivery.
- Receive replacement or refund: If available, we will send you a replacement Cloche or issue a full refund to your original payment method, depending on your final decision.
Cancellations: If you wish to cancel your order, please contact us immediately. If the order has not been processed yet this may be possible. However, once the order is processed this may not be possible.
Refunds: Once we have received the returned Cloche and verify that it meets all of the return criteria’s, we will process your refund.
- Refund method: Refunds will be issued to the original payment method used for the initial purchase
- Processing Time: Please allow 5-7 business days for the refund to be processed and appear in your account
- Shipping costs: Original shipping fees are non-refundable unless the return is due to a damaged item
Contact us:
If you have any questions about our return policies or need any assistance, please contact us:
- Customer service email: [email protected]
- Phone number: 0173826900
- Business Hours: Mon-Fri, 8am-5pm
Note: This return policy is subject to change. Please check on our website for the most up-to-date version before initiating a return to us.
Greenhouse heater
Thank you for purchasing the Alitex Greenhouse Heater. Please see our Return Policy below to ensure that you have an efficient return experience with us.
Return Eligibility
You may return your heater within 14 days of receiving your order, providing that the following conditions are met:
- Condition: The heater must be undamaged, unused and returned in its original packaging. If it shows signs of wear, it may not be eligible for return.
- Packaging: The heater must be returned in its original packaging and must include all parts and instructions.
- Proof of Purchase: A valid proof of purchase is compulsory for all returns. This can be your order number or receipt.
- Return shipping: Unless the product is faulty, you are responsible for the cost and handling of returns.
Non- Returnable Items:
We cannot accept returns, including:
- Used heaters: Heaters that have been used in any way will not be an acceptable return
- Damaged or missing parts: If damaged during set up, the heater cannot be returned, unless however the heater is defective or damaged upon arrival.
Return Process:
In order to initiate a return for your heater, follow the following steps:
- Contact:
- Email: [email protected]
- Phone: 01730 826900
- Prepare for return: Carefully repack the heater in the original packaging. Ensure all parts, including the instruction manual, are included.
- Return shipping: Unless the heater is defective or damaged, you are responsible for return shipping fees.
Damaged or Defective Heaters:
If your order arrives damaged or missing parts, we will resolve the issue. Please follow these steps:
- Inspect on arrival: When receiving your order, carefully inspect your heater for missing contents or damage
- Report the problem: Contact us within 14 days with your order number and photos of damage. We will then review the problem and resolve it efficiently
- Return order for damaged items: If the heater is damaged, we will provide a prepaid return label and cover any costs of return delivery.
- Receive replacement or refund: If available, we will send you a replacement heater or issue a full refund to your original payment method, depending on your final decision.
Cancellations: If you wish to cancel your order, please contact us immediately. If the order has not been processed yet this may be possible. However, once the order is processed this may not be possible.
Refunds: Once we have received the returned heater and verify that it meets all of the return criteria’s, we will process your refund.
- Refund method: Refunds will be issued to the original payment method used for the initial purchase
- Processing Time: Please allow 5-7 business days for the refund to be processed and appear in your account
- Shipping costs: Original shipping fees are non-refundable unless the return is due to a damaged item
Contact us:
If you have any questions about our return policies or need any assistance, please contact us:
- Customer service email: [email protected]
- Phone number: 0173826900
- Business Hours: Mon-Fri, 8am-5pm
Note: This return policy is subject to change. Please check on our website for the most up-to-date version before initiating a return to us.
Gifford Light
Thank you for purchasing the Alitex Gifford Light. Please note as our Gifford Lights are custom made; returns are not eligible unless they are damaged.
Please see our Return Policy below to ensure that you have an efficient return experience with us.
Damaged or Defective Gifford Lights:
If your order arrives damaged or missing parts, we will resolve the issue. Please follow these steps:
- Inspect on arrival: When receiving your order, carefully inspect your Gifford Light for missing contents or damage
- Report the problem: Contact us within 14 days with your order number and photos of damage. We will then review the problem and resolve it efficiently
- Return order for damaged items: If the Gifford Light is damaged, we will provide a prepaid return label and cover any costs of return delivery.
Cancellations: If you wish to cancel your order, please contact us immediately. If the order has not been processed yet this may be possible. However, once the order is processed this may not be possible.
Refunds: Once we have received the returned Gifford Light and verify that it meets all of the return criterias, we will process your refund.
- Refund method: Refunds will be issued to the original payment method used for the initial purchase
- Processing Time: Please allow 5-7 business days for the refund to be processed and appear in your account
- Shipping costs: Original shipping fees are non-refundable unless the return is due to a damaged item
Contact us:
If you have any questions about our return policies or need any assistance, please contact us:
- Customer service email: [email protected]
- Phone number: 0173826900
- Business Hours: Mon-Fri, 8am-5pm
Note: This return policy is subject to change. Please check on our website for the most up-to-date version before initiating a return to us.
Potting Shoe
Thank you for purchasing our Potting Shoe. Please note as our Potting Shoes are custom-made; returns are not eligible unless they are damaged.
Please see our Return Policy below to ensure that you have an efficient return experience with us.
Damaged or Defective Potting Shoes:
If your order arrives damaged or missing parts, we will resolve the issue. Please follow these steps:
- Inspect on arrival: When receiving your order, carefully inspect your Potting Shoe for missing contents or damage
- Report the problem: Contact us within 14 days with your order number and photos of damage. We will then review the problem and resolve it efficiently
- Return order for damaged items: If the Potting Shoe is damaged, we will provide a prepaid return label and cover any costs of return delivery.
Cancellations: If you wish to cancel your order, please contact us immediately. If the order has not been processed yet this may be possible. However, once the order is processed this may not be possible.
Refunds: Once we have received the returned Potting Shoe and verify that it meets all of the return criterias, we will process your refund.
- Refund method: Refunds will be issued to the original payment method used for the initial purchase
- Processing Time: Please allow 5-7 business days for the refund to be processed and appear in your account
- Shipping costs: Original shipping fees are non-refundable unless the return is due to a damaged item
Contact us:
If you have any questions about our return policies or need any assistance, please contact us:
- Customer service email: [email protected]
- Phone number: 0173826900
- Business Hours: Mon-Fri, 8am-5pm
Note: This return policy is subject to change. Please check on our website for the most up-to-date version before initiating a return to us.
Propagator
Thank you for purchasing our Propagator. Please note as our Propagator are custom-made; returns are not eligible unless they are damaged.
Please see our Return Policy below to ensure that you have an efficient return experience with us.
Damaged or Defective Propagator:
If your order arrives damaged or missing parts, we will resolve the issue. Please follow these steps:
- Inspect on arrival: When receiving your order, carefully inspect your Propagator for missing contents or damage
- Report the problem: Contact us within 14 days with your order number and photos of damage. We will then review the problem and resolve it efficiently
- Return order for damaged items: If the Propagator is damaged, we will provide a prepaid return label and cover any costs of return delivery.
Cancellations: If you wish to cancel your order, please contact us immediately. If the order has not been processed yet this may be possible. However, once the order is processed this may not be possible.
Refunds: Once we have received the returned Propagator and verify that it meets all of the return criteria’s, we will process your refund.
- Refund method: Refunds will be issued to the original payment method used for the initial purchase
- Processing Time: Please allow 5-7 business days for the refund to be processed and appear in your account
- Shipping costs: Original shipping fees are non-refundable unless the return is due to a damaged item
Contact us:
If you have any questions about our return policies or need any assistance, please contact us:
- Customer service email: [email protected]
- Phone number: 0173826900
- Business Hours: Mon-Fri, 8am-5pm
Note: This return policy is subject to change. Please check on our website for the most up-to-date version before initiating a return to us.
