Looking after you
The Alitex Guarantee is a lifetime guarantee on the aluminium frame of the structure. This equates to 25 years, or the lifetime of the purchaser – whichever is longer.
It is very rare for the Alitex Guarantee to be called upon but in the unlikely event that you need to, it is important to understand exactly what is covered.
In the case of a defect (not including corrosion) to the structural integrity of the greenhouse aluminium frame (excluding all rubber, foam, paintwork and doors), the guarantee covers 25 years or life of the purchaser.
As part of our lifetime guarantee, we will carry out any remedial work to rectify any unlikely defects in materials or workmanship. To be clear, this does not include any of the rubber, foam, paintwork or doors – these elements fall into a separate guarantee.
It is important to be aware that your doors and bonded glazing bars are covered for five years.
We urge that you look after your Alitex structure, making sure that it is cleaned once a year and any chips are sealed within three months.
The paint finish is guaranteed for 10 years, however, if you follow the above guidance this should last as long as your structure.
Our Customer Service Team offer a variety of services, including clean and care packages, additional accessories, repairs and ad hoc maintenance; please speak to a member of the team for details. This will ensure your guarantee remains valid and also keeps your structure looking its best for years to come.
Basework & Additionals
Building works guarantee
In the case of building works, the supporting dwarf walls are guaranteed for one year –excluding subsidence or other natural conditions outside our control.
All of these guarantees are personal to you and are non-transferable.
For our full detailed terms and conditions please contact a member of the team.
Electricals, moving parts and accessories
Your electrical items, vent openers and accessories are covered for one year.